| Name of the Service Provider | Tachyon Communications Private Limited | |||
|---|---|---|---|---|
| Category of License or Authorisation | Cat-B | |||
| Report for the Quarter ending | September | Year | 2025 | |
| Service area code | Number of Subscribers at the end of reporting period | Service Provisioning | Broadband Service Performance | Fault Repair | No. of subscribers, to whom rent rebate/ validity extension provided | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Postpaid | Prepaid | Total number of connections for which demand note paid by the customer | Total number of connections provisioned after 7 working days of payment of demand note | Provision of a service within 7 working days of payment of demand note by the customer | Latency | Packet Drop Rate | Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings | Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra-network] or Internet Exchange Point Link(s) | Jitter | Total no. of faults reported | Fault Incidences (No. of faults per 100 subscribers) | Fault repair by next working day | No. of faults repaired after three working days | Fault repair within three working days | Postpaid | Prepaid | |
| Benchmark | - | - | - | - | ≥ 98% | ≤ 50 msec | ≤ 1% | 90th percentile | ≤ 80% | ≤ 40ms | - | ≤ 5 | ≥ 85% | - | ≥ 99% | - | - |
| UPE | 78 | 23,347 | 1342.00 | 0.00 | 100.00 | 9.00 | 0.00 | Refer Sheet 'DU_Speed' | 58.12 | 35.00 | 3499.00 | 4.91 | 89.00 | 10.00 | 99.71 | 0.00 | 0.00 |
| Refer Sheet 'DU_Speed' | |||||||||||||||||
| Refer Sheet 'DU_Speed' | |||||||||||||||||
| Refer Sheet 'DU_Speed' | |||||||||||||||||
| Refer Sheet 'DU_Speed' | |||||||||||||||||
| Customer Service | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Number of total billing and charging complaints reported | Billing and charging complaints not found valid | Billing and charging complaints | Number of billing or charging complaints NOT resolved within 4 weeks | Resolution of billing/ charging complaints within four weeks | Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable | Total number of call attempts on call centre / customer care | Number of calls connected to call centre / customer care | Accessibility of call centre/ customer care | Number of subscribers requested to connect to the operator | Number of calls answered by the operator within 90 seconds | Percentage of calls answered by the operators (voice to voice) within 90 seconds | Total number of requests received for Termination / Closure of service | Number of requests for Termination / Closure of service completed after 7 working days | Termination/ closure of service within seven working days of receipt of customer's request | Number of closure of service which require refund | Number of service provisioning request for which deposit taken but service could not be provisioned | Number of deposits not refunded within 45 days | Refund of deposits within 45 days of closure of service or non-provisioning of service |
| - | - | ≤ 0.1% | - | 100% | 100% | - | - | ≥ 95% | - | - | ≥ 95% | - | - | 100% | - | - | - | 100% |
| 22.00 | 0.00 | 0.09 | 0.00 | 100.00 | 0.00 | 87754.00 | 83982.00 | 95.70 | 83982.00 | 83982.00 | 100.00 | 475.00 | 0.00 | 100.00 | 36.00 | 0.00 | 0.00 | 100.00 |
| - | - | - | - | - | - | - | ||||||||||||
| - | - | - | - | - | - | - | ||||||||||||
| - | - | - | - | - | - | - | ||||||||||||
| - | - | - | - | - | - | - | ||||||||||||
| S No | Service Area code | Name of Tariff offerings | Number of Active Subscribers as on last day of the reporting period | If tariff offering is a part of Group for testing, then mention Group number (1, 2, 3...) for each such different group | Offered typical download speed (In Mbps) | 90th percentile value of download speed measured in test samples (In Mbps) | Offered typical upload speed (In Mbps) | 90th percentile value of upload speed measured in test samples (In Mbps) |
|---|---|---|---|---|---|---|---|---|
| 1 | UPE | Unlimited499(100Mbps+16 OTT) | 18360 | 1 | 100 | 99% | 100 | 99% |
| 2 | UPE | Unlimited699(200Mbps+17 OTT) | 2655 | 1 | 200 | 99% | 200 | 99% |
| 3 | UPE | Unlimited999(400Mbps+20 OTT) | 741 | 1 | 400 | 99% | 400 | 99% |
| 4 | UPE | Unlimited1499(600Mbps+20 OTT) | 204 | 1 | 600 | 99% | 600 | 99% |
| 5 | UPE | FUP499 Data Limit 200 Gb Post FUP Speed 2 Mbps | 598 | 1 | 100 | 99% | 100 | 99% |
| 6 | UPE | FUP699 Data Limit 500 Gb Post FUP Speed 5 Mbps | 318 | 1 | 150 | 99% | 150 | 99% |
| 7 | UPE | FUP999 Data Limit 1000 Gb Post FUP Speed 5 Mbps | 344 | 1 | 250 | 99% | 250 | 99% |
| 8 | UPE | FUP1799 Data Limit 2000 Gb Post FUP Speed 5 Mbps | 89 | 1 | 500 | 99% | 500 | 99% |
| 9 | UPE | FUP2499 Data Limit 3000 Gb Post FUP Speed 10 Mbps | 14 | 1 | 750 | 99% | 750 | 99% |
| 10 | UPE | FUP3499 Data Limit 5000 Gb Post FUP Speed 10 Mbps | 24 | 1 | 1000 | 99% | 1000 | 99% |
| 11 | ||||||||
| 12 | ||||||||
| 13 |